Delivery & Refunds

We deliver within about 7 km (straight-line distance) of our café at Jl. Goa Gong No.88x, Jimbaran, Kec. Kuta Selatan, Kabupaten Badung, Bali 80361. When you place the pin at checkout, we tell you straight away whether it is inside the delivery area. Outside it, you can still choose pickup.

Orders are delivered by third-party instant couriers (such as GoSend and GrabExpress, booked through Biteship) and occasionally by our own staff. The delivery fee is the courier’s price for your route, passed on at cost without any mark-up, and shown before you pay. Delivery is not subject to PB1 tax. If the courier’s final price turns out slightly higher than the quote, we cover the difference — you are never charged again after payment.

When our kitchen accepts your order, we show an estimated ready time. We book the courier shortly before your food is ready so it travels hot. Times are estimates and depend on traffic, weather and courier availability. You can follow every step on your order status page and on WhatsApp, including the driver’s name, plate number and tracking link once a driver is assigned.

Please check that your pin, address and building, villa or room details are correct and keep your phone on until the order arrives. If the driver cannot find you or reach you, we will contact you to arrange a solution, such as redelivery or pickup at the café.

If a courier cancels or none is found, we automatically try other courier services. If we still cannot find one, we message you on WhatsApp and show your options on the order status page:

• pick up the order yourself at the café — we refund the delivery fee you paid;
• wait about 15 more minutes while we keep searching; or
• cancel and receive a full refund, including the delivery fee.

If you do not choose within 10 minutes, we cancel the order and refund you in full.

Pickup orders are ready at the counter at the time shown on your order status page. Please show your order code when you collect your order, on the same day and during opening hours.

• Before the kitchen accepts your order, you can cancel it yourself on the order status page and receive a 100% refund.
• After the kitchen has accepted it, cancellation is possible only when the problem is on our side or the courier’s side. Please contact us on WhatsApp.
• If we have to cancel your order (for example because an item has sold out, the kitchen is closed or no courier is available), we refund you in full.

Send us a photo of the order and your order code on WhatsApp within 2 hours of delivery or pickup. We will redeliver the missing or wrong item or refund it to your original payment method — whichever you prefer, where possible.

• We refund to your original payment method whenever it supports refunds (cards, most e-wallets and many QRIS payments).
• Some payments cannot be refunded automatically — for example QRIS paid from certain bank apps, or payments older than the provider’s refund window. In that case we ask you on WhatsApp to reply with your bank name, account number and account holder name, and transfer the money manually to that account. Please send these details only in reply to our message from our official WhatsApp number; we never ask for PINs, passwords or OTP codes.
• We process every refund within 7 days of the transaction. Depending on your bank or e-wallet, it can take a few more working days before the money appears.
• When a whole order is cancelled, we refund everything you paid: food, tax and delivery fee. For wrong or missing items we refund the price of those items.
• Refunds are always free of charge.

For anything about your delivery or a refund, contact us via WhatsApp +62 878-7694-6888 and mention your order code. You also have the rights described in our Terms & Conditions and under Indonesian consumer protection law.